Often the caller will have sourced personal information about you beforehand through a malicious email or SMS message sent in the days or weeks leading up to the call.They will then convince you to share your card number, PIN, password, registration numbers or a one-time password (OTP).They may appear professional and confident and will ask to identify you using bank procedures which appear legitimate. The caller will panic you by saying your accounts are at risk and you urgently need to transfer funds to a different account.You receive a cold call from an individual claiming to be from the bank’s fraud prevention team.Retail, Business and Corporate banking customers may receive these texts/calls. We are seeing an increase in scams, often commencing with a text message or a phone call, which claim to come from ANZ.
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